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To ensure your business increases productivity and efficiency, Neosys Viet Loi proudly presents a comprehensive service package of technical support and maintenance. With the commitment to provide services based on comprehensive, long-term support, Neosys Viet Loi service pack will keep your device in the best condition, extending the life of the device, and ensure that process of continuous and effective production.
Each service pack is a support and integration solution that suits the needs of each business.
REPAIR SERVICES
Provide service pack each time when customers need repair and maintenance for machines.
- Service fee will be charged for each individual service occurrence
- Service fee is calculated based on the number of working hours of the technical staff and the cost of travel.
- Service pack does not include spare parts.
- 14 days warranty for each service pack.
| Service |
Unit |
Cost |
| Maintenance, quick repair service package under 4 hours |
Time |
1,100,000 |
| Maintenance and repair service packages from 4 hours to 8 hours | Time |
2,200,000 |
| Service pack repairs over 8 hours | Time |
4,400,000 |
| Transportation |
Km |
15,000 |
| Overnight |
Night |
1,000,000 |
MAINTENANCE SERVICE
Maintenance and service packages will be design for each business according to each type of machine. The service contract is signed by year, in order to provide businesses with full-service maintenance, reduce the annual service and repair costs of the business to the maximum.
|
Service |
Description |
|
Semi Comprehensive SMA |
- 1 year contract - Checking out inspections and maintenance of machinery 1 time every 3 months (1 time / 3 months) - Unlimited calls to service requests when problems arise - Maintenance services include cleaning, inspection of machines, repairs, spare parts replacement services and transportation costs. Commitment not to incur any additional service charges outside the contract. - Excluding spare parts |
|
Comprehensive SMA |
- 1 year contract - Checking out inspections and maintenance of machinery 1 time every 3 months (1 time / 3 months) - Unlimited calls to service requests when problems arise - Comprehensive maintenance service including cleaning, inspection of machines, repairs, spare parts replacement services and transportation costs. Commitment not to incur any additional service charges outside the contract. - Repair parts are included. (Except consumables) |
Serving and supporting customers is the top concern of Neosys Viet Loi. Therefore, improving the Customer Care process as well as improving technical and professional skills, to give customers the best experience when coming to Neosys Viet Loi is the basic foundation for the activities at the Ministry. Technical and Customer Service Department.
Service Hotline: 0902848117
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